Telegram Bot for Customer Support
TelegramAutomationMini App
Challenge
Build a customer support platform around Telegram. Messages from users should be automatically routed to the right channels — Telegram groups, Slack, CRM or email. Operators reply from their preferred tools, and the response is delivered back to the client through the bot.
What we built
- ✓Message routing by category: Telegram topics, Slack, CRM, webhooks
- ✓Admin panel as a Telegram Mini App — no extra apps or logins
- ✓Dashboard with analytics: total clients, active users, blocked users
- ✓Quick-reply templates for frequent questions
- ✓Targeted broadcasts with delivery tracking
- ✓Work schedule and after-hours auto-replies
Result
Clients message the bot — operators reply from their preferred tools. The entire conversation stays seamless for both sides. Administration happens right inside Telegram with no extra services.